Purchase limit
Set daily, weekly or monthly spending limits. They reset at 00:00 UTC every day, every Monday and on the first of each month.
LIMITS AND BREAKS
Responsible social play at Crown Coins Casino
Set purchase limits, take a timed cooldown of up to 90 days or close your account whenever you need. You can use the controls at any time, and support helps you set them up.
Choose the control that fits
Cooldown
A timed break of up to 90 days pauses purchases and play, then your account reactivates automatically.
Account closure
Close the account permanently for personal reasons, with a review for reactivation possible after 90 days.
Pause and take stock
Leave the game, note what you have spent and decide on a limit before opening a new session.
Use the account route
Open the support menu, start a ticket, choose Responsible Gaming and then Limit My Play to set a limit or a cooldown.
Ask for local help
For support beyond account settings, contact a gambling-harm service or health professional serving your province.
THE DETAILS
Responsible social play at Crown Coins Casino
Put a boundary in place before the next session
Set a limit while you are out of the game. Purchase limits cover a day, a week or a month, and each purchase attempt is checked against your active limit since the last reset. To change a limit, raise or remove it with a 48-hour waiting period, which gives you time to be sure. Open the support menu, start a new ticket, choose Responsible Gaming, then Limit My Play and Set Purchase Limit.
A cooldown pauses purchases and play for up to 90 days and reactivates your account automatically at the end. A cooldown stays in place for its full duration once applied, so choose the length that suits you. Permanent closure suspends the account, and closing it means giving up weekly gifts, special rewards and community benefits.
Get help beyond the account settings
Loss of control, chasing losses or hiding purchases are good reasons to talk to someone. A service that covers your Canadian province or a health professional can help you plan the next step. If sign-in blocks your access to settings, use login help. If a prize request is pending, check its redemption status alongside your limits, and act on the limits right away.
QUESTIONS ANSWERED
Common questions
Which controls does Crown Coins offer?
Daily, weekly and monthly purchase limits, a timed cooldown of up to 90 days and permanent account closure.
Is closure the same as a short break?
A cooldown is a timed break that ends on its own, while permanent closure suspends the account until a review after 90 days. Pick the one that matches the pause you need.
Where can a Canadian player seek support?
A qualified support service in your province or a health professional can help, alongside the product controls in your account.